Complex products don't have to feel complicated.
I help organizations bring structure to information-dense products through information architecture, navigation, research, and reusable UX systems—so people can find what they need and teams can build more consistently.
Selected work
NetBenefits
Aligning navigation across an enterprise platform
33M users · 70+ product teams · 40% faster delivery
Patient Portal
Turning a visual refresh into a journey-based content strategy
210K+ participants · 2-week research sprint · Findings shared across 5 teams
Trial Designer
Structuring complex clinical trial workflows
15 workflows consolidated · Completion time cut in half · $300M projected revenue
NCACPA
Moving from content strategy to member experience design
15K members · 57-person card sort · 6-month IA and taxonomy redesign
Bene
Using AI to prototype benefits enrollment
Designer-led concept · AI-built prototype · Benefits decision support
How I work
Structure before screens
I start with the model—how information is organized, how users move through it, and what each page needs to do—before drawing the interface.
Research that redirects
When the answer isn’t in the interface, I use focused research to redirect the roadmap—and document the evidence so the change is clear.
Patterns teams can adopt
I turn project work into named patterns, documented templates, and standards that other teams can use without me in the room.
About
I started in journalism and content strategy, learning to organize information so people could understand it and act. That foundation now shapes my UX and platform design practice across complex workflows, enterprise systems, and content-rich products.